Welcome to dreams Digital Solutions. By using any of our digital solutions including dCard, dMedics, dSuite, dConnect, and D360, you agree to these Terms of Service.
Please read these terms carefully before using our services. If you do not agree to these terms, you may not use our systems.
1. Acceptance of Terms
By accessing or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
If you are using our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these terms.
2. Description of Services
dreams Digital Solutions provides the following software-as-a-service products:
- dCard: Digital event management system with QR code invitations and attendance tracking
- dMedics: Pharmacy and hospital management system with POS and inventory management
- dSuite: Business management system for restaurants, hotels, and retail businesses
- dConnect: Connectivity solutions for seamless business integration
- D360: Microfinance management system with loan tracking and risk assessment
3. User Accounts
Account Registration
To use our services, you must create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and update your account information
- Keep your password secure and confidential
- Notify us immediately of any unauthorized use
- Be responsible for all activities under your account
Account Termination
We reserve the right to suspend or terminate your account at any time for:
- Violation of these Terms of Service
- Suspicious or fraudulent activity
- Non-payment of fees (for paid plans)
- Extended inactivity
4. Acceptable Use Policy
You agree to use our services only for lawful purposes and in accordance with these terms. You agree NOT to:
- Use the services for any illegal purpose
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt our services or servers
- Introduce viruses, malware, or harmful code
- Copy, modify, or reverse-engineer our software
- Use our services to harass, abuse, or harm others
- Violate any applicable laws or regulations
- Exceed the limits of your subscription plan
5. Intellectual Property
All content, features, and functionality of our services are owned by dreams Digital Solutions and are protected by copyright, trademark, and other intellectual property laws.
You may not:
- Copy, modify, or distribute our software
- Use our trademarks or logos without permission
- Remove any copyright or proprietary notices
You retain ownership of any data you input into our systems. By using our services, you grant us a license to store, process, and use your data as described in our Privacy Policy.
6. Payment Terms
Subscription Plans
Some of our services are offered on a subscription basis. By subscribing, you agree to:
- Pay all applicable fees in a timely manner
- Provide accurate payment information
- Authorize automatic charges for recurring subscriptions
Refund Policy
- Refunds are processed on a case-by-case basis
- Requests must be made within 7 days of purchase
- Refunds may be prorated based on usage
- Setup fees and custom development fees are non-refundable
Price Changes
We reserve the right to modify our pricing at any time. Price changes will be communicated at least 30 days in advance and will apply to new subscriptions or renewals.
7. Data and Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your data. By using our services, you consent to such data practices.
You are responsible for:
- Ensuring you have rights to input data into our systems
- Complying with data protection laws applicable to your business
- Maintaining backups of your important data
8. Service Availability and Support
Uptime
We strive to maintain 99.5% uptime for our services. However, we do not guarantee uninterrupted access and are not liable for temporary outages.
Maintenance
We may perform scheduled maintenance with advance notice. Emergency maintenance may be performed without notice when necessary.
Support
Support is available via email and phone during business hours. Response times vary based on your subscription plan.
9. Limitation of Liability
To the maximum extent permitted by law, dreams Digital Solutions shall not be liable for:
- Any indirect, incidental, special, or consequential damages
- Loss of data, revenue, profits, or business opportunities
- Damages resulting from unauthorized access to your account
- Damages from third-party services integrated with our systems
Our total liability shall not exceed the amount you paid for the service in the 12 months preceding the claim.
10. Indemnification
You agree to indemnify and hold harmless dreams Digital Solutions from any claims, damages, or expenses arising from:
- Your use of our services
- Your violation of these Terms of Service
- Your violation of any third-party rights
- Data you input into our systems
11. System-Specific Terms
dCard
- Users are responsible for obtaining consent before collecting guest information
- QR codes are generated for single-use unless specified otherwise
- Event data is retained according to your subscription plan
dMedics
- Users must comply with healthcare data regulations
- Prescription data must be entered by authorized personnel only
- Inventory tracking is the user's responsibility
dSuite
- Users are responsible for tax compliance in their jurisdiction
- Sales data accuracy is the user's responsibility
- Employee data must comply with labor laws
dConnect
- API usage is subject to rate limits based on your plan
- Integration with third-party services requires valid credentials
- Connection logs are retained for security purposes
D360
- Users must comply with financial regulations in their jurisdiction
- Credit assessments are based on provided data accuracy
- Loan data retention follows regulatory requirements
12. Termination
You may terminate your account at any time by contacting us. Upon termination:
- Your access to services will be revoked immediately
- You will remain responsible for any outstanding fees
- Your data will be deleted according to our data retention policy
- Some data may be retained for legal requirements
13. Modifications to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be:
- Posted on our website
- Communicated via email for significant changes
- Effective immediately upon posting
Your continued use of our services after changes constitutes acceptance of the updated terms.
14. Governing Law
These Terms of Service are governed by the laws of the United Republic of Tanzania. Any disputes shall be resolved in the courts of Dar es Salaam, Tanzania.
15. Contact Us
For questions about these Terms of Service, please contact us:
- Email: hi@dreams.co.tz
- Phone: +255 755 707 923 or +255 666 005 135
- Address: Dar es Salaam, Tanzania